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how WE provide service

Aray Medical has been part of the Medical community since the company was founded in the year 2000. We serve the full range of healthcare-related markets: integrated health systems, hospitals, acute care facilities, medical groups, diagnostic centers, and other alternate site providers including: surgery and emergency care facilities, orthopedic groups, imaging centers, physician offices, veterinary offices, and chiropractic centers.

Aray’s advantages

Aray Medical Current Vendor
Provides OEM Certifications We are always striving to learn more. As a multi-vendor service agent we take pride in sending our service engineers to every available school. We have spent over $200,000 to ensure we know how to work on your equipment and have received the tools to keep your equipment running with little downtime.
Stringent Training Requirements With Aray Medical Certified Service, you know the Field Engineers FE’s working on your equipment is certified. Aray is taking service to a new level of expertise and dedication. Service that you deserve!

Nothing will give you better peace of mind than knowing that your investment is being serviced by engineers held to the highest standards in radiography. Combined with a certified trained RSTI (Radiological Service Training Institute) Field Engineer FE and experience is your guaranty to service of the highest caliber. Many service companies will claim to have the knowledge and ability to work on your equipment, but they may not be certified. Aray Medical will provide you the necessary certificates to prove that our service engineers are not only knowledgeable and capable but authorized to work on the valuable equipment that you depend on daily.
All Tools & Test Equipment are FDA Compliant We take pride in knowing our test equipment is always calibrated to the manufacturer's specifications. With scheduled annual PM’s your equipment will always be within calibration. Annual conformance testing meets the needs of our customers in satisfying ISO 9001:2000, Section 7.6. Conformance testing includes physical inspection, electrical operating inspection, required adjustments and finally, calibration.
Easy to Use Web Portal Features:
  • Schedule Service Appointments
  • Request Estimates In Seconds
  • Manage Your Service History
  • Tap-to-Call For Urgent Requests
  • Access Latest Special Promotions
  • Manage Your Profile & Preferences
Provides Annual HIPAA, HIPAA Hi-Tech Act Privacy Certification Your privacy is extremely important to us. That's why we always provide up to date privacy certification.
108 Point Inspections We provide the most inspections in our industry because safety and correct functionality are of the highest importance to us.
Comprehensive Liability Insurance 2M Aggregated/1M per Occurrence General Liability Insurance***
Unprecedented Response Time 24/7 Support We are on call 24 hours a day, 7 days a week. We normally respond to service requests within 5 min. by phone and generally arrive on site the same business day. Our lead technicians each have over 30 years of diagnostic imaging experience. We believe that there should be “NO EXCUSES” for service to arrive on site. Neither rain or snow has stopped us from arriving onsite. That's why all our service vehicles are well maintained, equipped with 4-Wheel drive and studded tires.
Remote Access Support utilizing HIPAA approved Software We make all of your information easily accessible from any location.
Billable travel and labor minimum in 15-minute increments. Some dealers have a 2-hour service minimum. We only want you to pay for what you get. Horah Simplicity!
Experience You Can Count On, People You Can Reach Accessibility and experience are the keys to Aray’s high level of accuracy and our ability to perform the most complex service request. We do not use an answering service—if you need to contact us, you can expect to talk to one of our staff in person every time you call. Each service technician has years of experience behind him, so you will always be talking with someone who knows the process and can answer your questions promptly.

*** We’ve got you covered: At Aray Medical you’re dealing with someone you can trust, and in the event, something emerges while our team is on the job we have the insurance to back it. Since 2000 we have never had an incident, but if and when it does we carry 2M Aggregated/1M per occurrence General Liability insurance.

REST EASY!
WITH FDA* MANDATED CALIBRATIONS

108
POINT INSPECTION

We provide the most inspections in our industry because safety and correct functionality are of the highest importance to us.

  • Remove all covers
  • Vacuum and or blow all dust from interior compartments
  • Verify manufacturer service manuals onsite
  • Verify customer tube warm-up procedure (FAIL) (PASS)
  • Verify warning and certification labels affixed and visible (FAIL) (PASS)
  • Wipe down all external surfaces
  • Check incoming power
  • Line voltage connections are secure and tight
  • Check x-ray control lamps
  • Check x-ray control push-buttons for proper operation
  • Check condition of display and readouts
  • Check that operator cannot make exposures outside the control booth
  • Check and tighten all power terminals
  • Check cooling fan and filters are clean and functioning properly
  • Check that the door and safety interlocks are working
  • Check high -voltage cables at the transformers and transformer candlestick tube well carefully and re-grease high-tension cables in generator and tube
  • Check to make sure warning labels and certification labels are visible
  • Check X-Ray On Light is functioning
  • Measure line voltage per manufactures specifications; record and compare forproblems using the following equation: % Regulation + (V no load -V load)/ load X 100
  • Check transformer oil is level
  • Switch system on and check for audio and visual indicators
  • Check all equipment for grounding of .02 ohms or less
  • Check all equipment for equal potential voltage reading of 200mv or less
  • Check the tabletop is in good condition
  • Check all tabletop movements
  • Check that the table is properly anchored to the floor
  • Check all operational switches
  • Check all electrical cables and harnesses are not frayed or damaged
  • Run bucky carriage movement to check for smooth operation and lubricated
  • Check grid alignment
  • Check all chains for proper tension and lubricate as necessary
  • Check all drive belts work correctly and are in good condition
  • Check all motors and gear boxes are properly greased and functioning correctly
  • Check all locks are in working order
  • Check all bearings, races, and track for damage
  • Check table panic switch is operational
  • Check tabletop for centering
  • Check tabletop travel limits are correct
  • Check table drive up and drive down are working correctly
  • Check cassette tray for operation and remove covers to inspect cassette robes for fraying
  • Check collision switch operate correctly
  • Check table buck centering detent
  • Check all rails and support rails
  • Lubricate all gears and motors as needed
  • Check steel counterweight cables are safe and no signs of wear using glove test
  • Check safety cables are not damaged
  • Check that all bearings work properly
  • Check column for stability (Ceiling Mounted Tube Only)
  • Check all electrical cable for damage
  • Verify cable drape is mounted correctly (Tubestands Only)
  • Check that x-Ray tube mount is secure and properly positioned
  • Check collimator is securely and tightened
  • Check all locks
  • Check tube rotation and angulation for proper movement
  • Check counterbalance (Tubstand Only)
  • Check that all switches and push-buttons are in working order
  • Check that all lamps and indicators are operating correctly
  • Check vertical and horizontal drive motor work properly
  • Check anchoring
  • Check SID 40” and 72 detents to wall stand
  • Check SID to table detents
  • Check high -voltage cables at the transformers and transformer candlestick tube well carefully and re-grease high-tension cables in generator and tube
  • Half Value Layer – The "penetrating ability" or quality of an X-ray beam is described explicitly by its spectral distribution. However, the spectrum concept is difficult to work with. For instance, it would be difficult to estimate the average energy of a beam after passing through some object. A more useful concept to describe and measure X-ray beam quality is the half value layer (HVL).
  • Checked for signs of leaks
  • Check that all floor and wall anchors are secure
  • Check steel counterweight cables are safe and no signs of wear
  • Check that counterbalances is correct
  • Check for proper vertical movement and lubricate as needed and sometimes horizontal and rotational
  • Check all bearings and pulleys are in good shape
  • Check that the grid is in good condition
  • Check that all switches and push-buttons are in working order
  • Check all electrical cable for damage
  • Check that all knobs and buttons work correctly
  • Check angulation sensors work correctly
  • Check all lamps
  • Check collimator lamp
  • Check collimator timer
  • If automatic collimator make sure manual override works properly, by using the key
  • If automatic collimator check field size indicators are working arcuately
  • If automatic collimation install 14X17 cassette in table and wall stand and check collimation and do the same for 08X10 cassette
  • If automatic collimator check ropes or belts for wear and tear
  • Check that the light field intensity is correct
  • Visible light from collimator and crosshair centered to light field
  • Check that centering light function properly
  • Check SID tracking limits fall within the 36-48 range
  • Check condition of SID measuring tape
  • Check X-Ray to Light Field Alignment
  • Check density selectors for correct functioning
  • Check back-up timer works properly
  • By placing absorbing material in exposure are check balance of each phototimer base, center, right, and left cells in both table and wall bucky
  • Check calibration of mAs timer
  • Check functionality of Anatomical Programming APR
  • mAs timer accuracy within tolerance with maximum difference in mGy/mAs between adjacent station (limit 10%)
  • kVp reproducibility - Kilovolt peak (kVp) is a technical factor set by the technologist when performing x-rays. Its purpose is to set the penetrating power of the x-rays or the quality of the beam. The number set is the highest amount of energy that an x-ray photon could have leaving the tube. It is important that the kVp setting reflects what is actually coming out of the tube to ensure reproducibility.
  • kVp accuracy, (within +/- 5% of the indicated kVp)
  • mA accuracy Test
  • Time accuracy Test
  • mAs and Exposure Time Reproducibility Test
  • X-Ray Control
  • Check incoming power.
  • Line voltage connections are secure and tight
  • Check x-ray control lamps
  • Check x-ray control push-buttons for proper operation
  • Check condition of display and readouts
  • Check and tighten all power terminals
  • Check cooling fan and filters are clean and functioning properly
  • Check that the door and safety interlocks are working
  • Check high -voltage cables at the transformers and transformer candlestick tube well carefully and re-grease high-tension cables in generator
  • Check to make sure warning labels and certification labels are visible
  • Measure line voltage per manufactures specifications; record and compare for problems, using the following equation: % Regulation + (V no load -V load)/ load X 100
  • Check transformer oil is level
  • Switch system on and check for audio and visual indicators
  • Check all equipment for grounding of .02 ohms or less
  • Check all equipment for equal potential voltage reading of 200mv or less
  • Exposure switch mounted properly, so that operator cannot make exposures outside the control booth (PASS) (FAIL)
  • Gloves and Aprons Available (PASS) (FAIL)
  • Gloves and Aprons in good condition (PASS) (FAIL)
  • Gonadal protection provided (PASS) (FAIL)
  • Technique charts available (PASS) (FAIL)
  • Filter permanently installed in tube (PASS) (FAIL)
  • Approved warning signs on door (PASS) (FAIL)
  • Check X-Ray On Light is functioning (PASS) (FAIL)
  • Replace all panels after all test
  • Make test exposure to verify everything still works
  • Document all finding and fill out proper FDA form if needed
*FDA INSTRUCTION: FDA CITE: 21CFR1020.30 (1) All x-ray equipment (ii) says the following: A schedule of the maintenance necessary to keep the equipment in compliance with this section and 1020.31, 1020.32, and 1020.33. Section 1020.30 (h) (ii) PM Schedule for all x-ray equipment and Calibration 1020.30 (g) (ii) says a schedule of the maintenance is necessary to keep the equipment in compliance. 1020.30 (Subpart L) (b) The person installing the device shall ensure that, inspection, and any required testing are performed in accordance with the manufacturer's instructions and procedures and shall document the inspection and any test results to demonstrate proper installation. Manufactures advise that all x-ray equipment must be evaluated and tested interval between maintenance checks is 12 months.

DYNAMIC
SERVICE PLANS

Asset 1

Since its inception in 2000, Aray Medical has established a strong reputation for value, reliability and leadership in clinical technology consulting and medical equipment maintenance programs such as Dynamic Service Plan (DSP) pricing.

Our approach is different: we offer a proactive service plan instead of a break-fix model. We apply prevention to the equation by means of preventative maintenance to catch problems before they arise. Instead of costly service contracts that are basically overpriced insurance contracts, we offer DSP pricing that guarantees you won’t be overcharged. You will never pay more than the DSP price. Our difference is you only pay for what you use, not what you don’t. With this approach we have been able to save our clients 30 to 60 percent on an average. That’s more money in your pocket.

Asset 2

Always Keep Your Equipment in Peak Performance!

Nothing will give you better peace of mind than knowing that your investment is being serviced by engineers held to the highest standards in radiography. Aray service is your guarantee to service of the highest caliber. A great piece of equipment means nothing if you don’t have the right company maintaining your machine.

Asset 6

Keep Premiums Low!

Keep your premiums from escalating by providing unlimited primary care as well as minor urgent care and therefore reduce claims against your policy.

Asset 7

Personalized Approach

Our personalized approach to service gets you acquainted with your primary field engineer so when you need something they know best how to handle your business needs. Aray Medical, not just a number.

benefits

Tangible Benefits

Tangible, valuable benefits such as direct primary field engineer care help to set your business apart. In addition, by using Aray Medical, your staff is more likely to get more done thanks to the preventative service that is inherent to our in-depth Service-Customer relationship. Your workforce will benefit from our mobile app and email access to address concerns quickly as well as same and next-day appointments.

WANT TO KNOW MORE ABOUT OUR PLANS?

CALL TODAY!

We’re here for you 24hrs a day, 7 days a week.

866.924.9729
CUSTOMER PORTAL

The aray portal provides you all of the tools necessary to interact with our support teams, and you can also check in and see how we are successfully managing your IT infrastucture

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