Aray Medical has been part of the Medical community since the company was founded in the year 2000. We serve the full range of healthcare-related markets: integrated health systems, hospitals, acute care facilities, medical groups, diagnostic centers, and other alternate site providers including: surgery and emergency care facilities, orthopedic groups, imaging centers, physician offices, veterinary offices, and chiropractic centers.
|Aray Medical||Current Vendor|
|Provides OEM Certifications||We are always striving to learn more. As a multi-vendor service agent we take pride in sending our service engineers to every available school. We have spent over $200,000 to ensure we know how to work on your equipment and have received the tools to keep your equipment running with little downtime.|
|Stringent Training Requirements||With Aray Medical Certified Service, you know the Field Engineers FE’s working on your equipment is certified. Aray is taking service to a new level of expertise and dedication. Service that you deserve!
Nothing will give you better peace of mind than knowing that your investment is being serviced by engineers held to the highest standards in radiography. Combined with a certified trained RSTI (Radiological Service Training Institute) Field Engineer FE and experience is your guaranty to service of the highest caliber. Many service companies will claim to have the knowledge and ability to work on your equipment, but they may not be certified. Aray Medical will provide you the necessary certificates to prove that our service engineers are not only knowledgeable and capable but authorized to work on the valuable equipment that you depend on daily.
|All Tools & Test Equipment are FDA Compliant||We take pride in knowing our test equipment is always calibrated to the manufacturer's specifications. With scheduled annual PM’s your equipment will always be within calibration. Annual conformance testing meets the needs of our customers in satisfying ISO 9001:2000, Section 7.6. Conformance testing includes physical inspection, electrical operating inspection, required adjustments and finally, calibration.|
|Easy to Use Web Portal||Features:
|Provides Annual HIPAA, HIPAA Hi-Tech Act Privacy Certification||Your privacy is extremely important to us. That's why we always provide up to date privacy certification.|
|108 Point Inspections||We provide the most inspections in our industry because safety and correct functionality are of the highest importance to us.|
|Comprehensive Liability Insurance||2M Aggregated/1M per Occurrence General Liability Insurance***|
|Unprecedented Response Time 24/7 Support||We are on call 24 hours a day, 7 days a week. We normally respond to service requests within 5 min. by phone and generally arrive on site the same business day. Our lead technicians each have over 30 years of diagnostic imaging experience. We believe that there should be “NO EXCUSES” for service to arrive on site. Neither rain or snow has stopped us from arriving onsite. That's why all our service vehicles are well maintained, equipped with 4-Wheel drive and studded tires.|
|Remote Access Support utilizing HIPAA approved Software||We make all of your information easily accessible from any location.|
|Billable travel and labor minimum in 15-minute increments.||Some dealers have a 2-hour service minimum. We only want you to pay for what you get. Horah Simplicity!|
|Experience You Can Count On, People You Can Reach||Accessibility and experience are the keys to Aray’s high level of accuracy and our ability to perform the most complex service request. We do not use an answering service—if you need to contact us, you can expect to talk to one of our staff in person every time you call. Each service technician has years of experience behind him, so you will always be talking with someone who knows the process and can answer your questions promptly.|
*** We’ve got you covered: At Aray Medical you’re dealing with someone you can trust, and in the event, something emerges while our team is on the job we have the insurance to back it. Since 2000 we have never had an incident, but if and when it does we carry 2M Aggregated/1M per occurrence General Liability insurance.
Since its inception in 2000, Aray Medical has established a strong reputation for value, reliability and leadership in clinical technology consulting and medical equipment maintenance programs such as Dynamic Service Plan (DSP) pricing.
Our approach is different: we offer a proactive service plan instead of a break-fix model. We apply prevention to the equation by means of preventative maintenance to catch problems before they arise. Instead of costly service contracts that are basically overpriced insurance contracts, we offer DSP pricing that guarantees you won’t be overcharged. You will never pay more than the DSP price. Our difference is you only pay for what you use, not what you don’t. With this approach we have been able to save our clients 30 to 60 percent on an average. That’s more money in your pocket.
Nothing will give you better peace of mind than knowing that your investment is being serviced by engineers held to the highest standards in radiography. Aray service is your guarantee to service of the highest caliber. A great piece of equipment means nothing if you don’t have the right company maintaining your machine.
Keep your premiums from escalating by providing unlimited primary care as well as minor urgent care and therefore reduce claims against your policy.
Our personalized approach to service gets you acquainted with your primary field engineer so when you need something they know best how to handle your business needs. Aray Medical, not just a number.
Tangible, valuable benefits such as direct primary field engineer care help to set your business apart. In addition, by using Aray Medical, your staff is more likely to get more done thanks to the preventative service that is inherent to our in-depth Service-Customer relationship. Your workforce will benefit from our mobile app and email access to address concerns quickly as well as same and next-day appointments.
We’re here for you 24hrs a day, 7 days a week.866.924.9729
The aray portal provides you all of the tools necessary to interact with our support teams, and you can also check in and see how we are successfully managing your IT infrastucture